Privacy Policy

Sands Fashion House – Privacy Policy

Last updated: 19/05/2025

This Privacy Policy outlines how Sands Fashion House ("we", "our", "us") collects, uses, and safeguards your personal information when you visit or make a purchase from https://india.sandsfashionhouse.com/ (the "Site") or otherwise engage with us through our services (collectively, the “Services”).

By using our Site or Services, you consent to the practices described in this Privacy Policy.

1. Applicability and Consent

This Privacy Policy applies to all users in India, and complies with relevant Indian data protection regulations including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the IT Act, 2000 and any applicable amendments.

2. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our Services constitutes your acceptance of those changes.

3. Information We Collect

a. Personal Information You Provide

We may collect the following directly from you:

  • Contact details: Name, email address, phone number, and postal address

  • Order details: Billing/shipping address, purchased items, payment confirmation

  • Account information: Username, password, security details

  • Shopping behaviour: Items viewed, added to cart or wishlist

  • Support communication: Details you provide in messages or support queries

b. Automatically Collected Data

When you visit the Site, we collect data such as:

  • Device and browser details

  • IP address and geolocation

  • Usage behavior and clickstream data
    This data is collected using cookies and similar technologies.

c. Information from Third Parties

We may receive information from:

  • Payment processors and logistics partners

  • Advertising and analytics partners (e.g., Shopify and others)

  • Social media or other integrations used to access our services

4. Purpose of Data Collection

We collect and use your information for:

  • Order processing & delivery

  • Customer support & communication

  • Marketing & promotional campaigns (via email/SMS in accordance with Indian spam regulations)

  • Account management & personalisation

  • Fraud detection & security

  • Legal compliance

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, store preferences, analyze website traffic, and serve tailored ads.

You may adjust your browser settings to block or delete cookies, but doing so may affect your experience with the Site.

6. Data Sharing and Disclosure

We may share your personal data with:

  • Third-party vendors (e.g., for delivery, payments, analytics, support)

  • Marketing and advertising partners

  • Group companies or affiliates

  • Legal authorities, if required to comply with the law

We do not sell your personal data, and we do not knowingly collect or share data from individuals under 18.

7. International Data Transfers

While our Site is accessible from India, some data may be transferred or processed outside India (e.g., Shopify servers or international logistics partners). We ensure appropriate data protection measures are in place in accordance with applicable Indian laws.

8. Data Security and Retention

We use industry-standard security practices including encryption, secure servers, and access controls to safeguard your information. However, no system is 100% secure.

We retain your personal data for as long as necessary:

  • To fulfill the purposes outlined in this policy

  • To comply with legal obligations

  • Until your account is active or as required for tax/audit purposes

9. Your Rights (Applicable to Indian Users)

Under Indian law, you have the right to:

  • Access your personal data

  • Update or correct inaccuracies

  • Withdraw consent at any time

  • Request deletion, subject to legal and contractual obligations

To exercise your rights, please contact us at the email below.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us for prompt removal.

11. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies separately.

12. Contact Us

For any privacy-related questions, complaints, or requests, please contact:

📧 Email: support@india.sandsfashionhouse.com